When installing from an email, you can copy and paste the keycode directly into the installer.If you're not sure about a character, try it both ways. When installing Webroot SecureAnywhere from a CD or package, make sure to note each letter or number as you type.Are you typing the keycode in correctly? Many times the characters i/1, o/0, s/5, b/8 and others are confused when the user types the code in manually.If you are receiving error messages when installing on Windows PC or Mac: OpenText NetIQ Advanced Authentication Tips & Info 0.OpenText NetIQ Access Manager User Discussions 0.OpenText NetIQ Self Service Password Reset 0.OpenText NetIQ Advanced Authentication Discussions 0.OpenText NetIQ Access Manager Developer Discussions 0.NetIQ Access Manager Portfolio Tips & Info 0.Webroot® Legacy Products (2011 and Prior) 33.Webroot® SecureAnywhere™ - Antivirus for PC Gamers 553.Webroot® Security Awareness Training 57.Webroot® Business Endpoint Protection 1134.Webroot Mobile Security for Android 941.Webroot® Consumer/Business - for Macs 371.Webroot® SecureAnywhere™ - Complete 3831.Webroot® SecureAnywhere™ - Internet Security Plus 2469.Webroot® SecureAnywhere™ - Antivirus 6978.This must be done within 15 days of expriation or the Password Manager data will be lost. In this case you will ask to have the User Profile moved from the old key code to the new key code. IF your orginal key code is already expired, then still file that Trouble Ticket. You will not have to worry about activating the new key code within the software, and you will have uninterrupted service with Password Manager and Backup&Sync with no chance of data loss. This will make the new key code expired without having been used, and the time for it added to your existing one. IF your original key code still has days remaining, submit a Trouble Ticket requesting that the time of the new key code be added to the original key code. The data for those services is tied of a specific user profile of course, but user profiles are also tied to a specific key code. As you have posted in the WSA-Complete forum, I assume you have access to and use the Password Manager and Backup&Sync. That is not, in my opinion, the best option. You have a couple of options here, one being to enter the key code within the software and activate when the original key code expires. Hello justjules, welcome to the Webroot Community!
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